This role assists the Computer Operator by providing services in a multi-vendor, multi-protocol complex system environments. They will interact with customers, vendors and management to ensure high level of customer satisfaction. They will act as a technical resource and point of escalation for Operators or management. They will be engaged in identifying and resolving complex problems relating to product or service installation, hardware or software updates, configuration, operations, performance, or other aspects of information technology products and services related to the operations environment.The employee focuses on individual/team objectives and development of professional effectiveness.

Skills:

Environment:
Professional knowledge related to incumbent's position, team, and department. Requires ability to absorb professional knowledge quickly and develop skills.

Communication/Negotiation:
Draw upon professional concepts to collaborate with others to carry out assigned duties. Negotiation is required.

Problem Solving:
Recognize job-related problems. analyze causes using existing techniques or tools, prepare and recommend solution alternatives. Challenge the validity of given procedures and processes with the intent to enhance and improve.

Contribution/Leadership:

Works on professional projects;work is often reviewed for developmental purposes.
Understand the standard mission of the professional group and vision in own area of competence. May directly influence people in own project. Position may require coordination of activities of less experienced or less knowledgeable team members.

Impact on Business/Scope:

Accountable for individual or team results. May contribute by supporting activities that are subject to business measurements, impact customer
satisfaction, or impact immediate costs or expenses.
This role assists the Computer Operator by providing services in a multi-vendor, multi-protocol complex system environments. They will interact with customers, vendors and management to ensure high level of customer satisfaction. They will act as a technical resource and point of escalation for Operators or management. They will be engaged in identifying and resolving complex problems relating to product or service installation, hardware or software updates, configuration, operations, performance, or other aspects of information technology products and services related to the operations environment.The employee focuses on individual/team objectives and development of professional effectiveness.

Group ID: GTS
Brands: IBM
Country: Mexico
Job Family: Not Applicable