Incident Service Coordinator

BUENOS AIRES, BUENOS AIRES

What are you going to do?
- Represent IBM's service against Argentina's largest private bank and one of IBM's top accounts in Latin America
- Ensure the availability of the necessary services for the operation of the Bank
- Establish priority in the resolution of incidents according to the impact of the business
- Be a reference and guide of the IBM technicians who are in the client's home.

What do we need from you?
- Knowledge of IT service management, Incident / Change / Problem processes
- Basic knowledge of IT environments (HW / SW)
- Basic knowledge of monitoring tools
- Ability to establish business impact before a problem and channel its resolution
- Leadership, proactivity, clarity in communication

We will wait for you!
Availability to make guards.


Technical Skills Required:

  • IT Service Management through Incidents / Problems / Changes processes

  • Incident management.

  • Basic knowledge of IT environments (HW / SW)

  • Basic knowledge of monitoring tools

  • Ability to establish business impact and transmit it to non-technical and auditory techniques



Group ID: GTS
Brands: IBM
Country: Argentina
Job Family: Not Applicable

Tipo: Tiempo completo

Experiencia: Principiante

Categoría: Information Technology

ID de Referencia: 90239BR

Fecha publicada: 29/03/2017